IS

Curtis, Aaron M.

Topic Weight Topic Terms
0.293 behavior behaviors behavioral study individuals affect model outcomes psychological individual responses negative influence explain hypotheses
0.151 trust trusting study online perceived beliefs e-commerce intention trustworthiness relationships benevolence initial importance trust-building examines
0.135 increased increase number response emergency monitoring warning study reduce messages using reduced decreased reduction decrease
0.129 perceptions attitudes research study impacts importance perceived theory results perceptual perceive perception impact relationships basis
0.123 team teams virtual members communication distributed performance global role task cognition develop technology involved time
0.102 control controls formal systems mechanisms modes clan informal used internal literature outsourced outcome theory configuration

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Dennis, Alan R. 1 Hasty, Bryan K. 1 Kowalczyk, Stacy T. 1 Robert Jr., Lionel P. 1
controls 1 disposition to trust 1 trust 1 virtual teams 1

Articles (1)

Trust Is in the Eye of the Beholder: A Vignette Study of Postevent Behavioral Controls' Effects on Individual Trust in Virtual Teams. (Information Systems Research, 2012)
Authors: Abstract:
    Research in face-to-face teams shows conflicting results about the impact of behavioral controls on trust; some research shows that controls increase the salience of good behavior, which increases trust while other research shows that controls increase the salience of poor behavior that decreases trust. The only study in virtual teams, which examined poorly functioning teams, found that controls increased the salience of poor behavior, which decreased trust. We argue that in virtual teams behavioral controls amplify the salience of all behaviors (positive and negative) and that an individual's selective perception bias influences how these behaviors are interpreted. Thus the link from behavioral controls to trust is more complex than first thought. We conducted a 2×2 experiment, varying the use of behavioral controls (controls, no controls) and individual team member behaviors (reneging behaviors designed to reduce trust beliefs and fulfilling behaviors designed to increase trust beliefs). We found that behavioral controls did amplify the salience of all behaviors; however, contrary to what we expected, this actually weakened the impact of reneging and fulfilling behaviors on trust. We believe that completing a formal evaluation increased empathy and the awareness of context in which the behaviors occurred and thus mitigated extreme perceptions. We also found that behavioral controls increased the selective perception bias which induced participants to see the behaviors their disposition to trust expected rather than the behaviors that actually occurred.